To prevent damage and injury, all safety measures applicable at WRG must be observed. The supplier is liable for (injuries resulting from) failure to comply with the applicable safety conditions. In this context, the following applies:

• The wearing of and fluorescent vest and safety shoes is compulsory at all times on the entire LSCZ site;
• The driver (and co-driver) must comply with the instructions of WRG staff and follow the (traffic) signs present;
• Gas-free declaration for a shipping container is mandatory

To reduce risks on WRG’s premises, we request suppliers to observe the following:

• It is not permitted to park and exit in front of the barrier;
• A maximum speed of 15 km/h applies on the WRG site;
• Please prevent the trailer from rolling off the dockdock (place a chock under the wheels).

Adress LSCZ Hal 1&2
(Creative Hub, Small goods en Big goods)
Pommerenstraat 4, 8028 NA, Zwolle

Adres LSCZ Hal 3 (XXL)
Pommerenstraat 2, 8028 NA, Zwolle

Arrival office
[email protected]

EDI team
[email protected]

VPC
[email protected]

Value Adding Services
[email protected]

Invoices
[email protected]

Unloading times
8:00 until 16:00 (monday until friday)

From the time of delivery of the articles by the supplier, WRG aims to inspect the supplied articles for discrepancies within four working days. WRG will report discrepancies to the supplier and will charge the value of a discrepancy to the supplier, or offset it against an invoice still to be paid.

WRG reserves the right to (partially) cancel a Purchase Order and reject a deviation and return it (at the supplier’s expense) to the supplier. In the case of the return of a deviation, ownership and risk of shipment/receipt shall pass to the supplier as soon as WRG has dispatched these items.

Consequences
Failure to comply with WRG’s logistics conditions may result in:

1. Refusal of a delivery;
2. Return of a delivery to the supplier; and/or en/of
3. Charging the supplier for repairs carried out (VAS) and/or shipping costs.
4. Stopping accepting new deliveries until all previous shipments have been processed or collected.

A properly scannable barcode should be attached to articles.
When articles contain variables such as size, colour, flavour or functionality, a unique barcode should be used.
When in doubt, the decision-support tool from GS1.org can be used.

We accept the following standard barcodes:

• EAN;
• GTIN;
• UPC-A.

For additional packaging material, always take into account the scannability of the article barcode:

• Barcode should be at least 25 mm high and 50 mm wide;
• Human-readable interpretation under barcodes is mandatory.

Articles without barcodes will be irrevocably returned to the sender.

Built-up load carriers should comply with the following conditions:

• Maximum weight of pallet is 500 kg;
• Logistical units lighter than 4 kg may be stacked up to 220cm high;
• Logistical units from 4 to 20 kg may be stacked up to 180cm;
• Logistical units from 20 to 46 kg may be stacked up to 120 cm;
• Do not stack items heavier than 46 kg and always deliver on a pallet.

We accept the following load carriers:

• Roll containers (only if coordinated in advance);
• Transport containers (only if agreed in advance);
• EPAL or CHEP pallets (80*120 cm) mandatory for Big goods and XXL;
• Hanging racks (subject to hanging goods);
• Disposable pallets (80*120 cm), but only for Small goods deliveries;
• Solid size pallets for items exceeding the footprint of standard pallets;
• Block pallets (100 x 120 cm or 120 x 120 cm ) for XXL items.

We are forced to refuse load carriers for the following reasons, among others:

• Opaque stretch film for non-theft sensitive goods;
• Sagged or unstable pallets;
• Visible moisture, mould or other damage to items;
• Load carrier identification missing or illegible;
• Overall condition of load carrier is too poor to ensure safety.

Load carrier/box identification
Identification on load carriers should comply with the following conditions:

• Label format should be A5 or A6 size only;
• Use SSCC barcode labels;
• Other LPNs are permitted provided that:
  • Unique (not more frequent across all shipments to WRG);
  • In code 128 format;
  • After approval during onboarding;
• Barcode should be minimum 32 mm high and maximum 165 mm wide;
• Human-readable interpretation under barcodes is mandatory.
• Delivery is made with LPNs at box level, pallet level, or both.

If the article is a set of packages, this should be indicated on the packaging. It is sufficient if only the barcode of the set is scannable, without the barcode of the individual articles of which the set is composed being readable. If an article is made up of packages, it must always be stated on the packaging which packages it concerns and how many packages are needed for a complete article. Each package has a unique barcode applied to the narrowest side of the package.

The annexes to this Operational Annex contain a number of examples of correctly and incorrectly packed articles. If this section does not provide guidance for a particular article group, the VPC will tailor the packaging instructions.

Fragile articles
Fragile articles (such as crockery, glassware, lighting etc.) and fragile articles (such as liquids) should be packed in a way that prevents the risk of damage.
The article can be subjected to a drop test from a height of one metre; the article must be able to withstand a fall on all sides and corners without breaking.

Furniture, duvets and pillows:
Furniture (sofas, chairs, tables, cupboards, mattresses, rugs, pillows, etc.) should be packed individually for storage and delivery to customers. The packaging should be closed with strong glue or sturdy tape. The use of staples to close boxes is not allowed.
Additional packaging guidelines for this range can be found on wehkamplogistiek.nl.

Fashion, shoes and other textiles:
Fabric and textile articles are vulnerable to dirt and moisture and should be delivered sealed in a box or transparent polybag with material and dispose symbol. In addition, the following requirements apply:

• Fashion articles always tagged with the article-barcode;
• Clothing hangers are only allowed if the articles are intended for hanging storage.
• Articles may not contain any parts protruding from box or polybag (this also applies to tags);
• Price information on articles only allowed if the price matches the original retail price on the consumer website (repricing possible at VAS rates);
• Always deliver shoes in original packaging;
• Fabric articles such as soft toys should be packed in a sealed polybag or box;
• Packaging as thin as possible and as much as possible from recycled material.
• Provide articles in boxes with lids with strong elastic so that the lid cannot fall off the box during transport.

Sharp articles:

Sharp articles pose a safety risk to employees, transporters and customers. These articles should therefore be packed in such a way that sharp edges or points are protected during the logistics process.

Hygiene articles:

Hygiene articles cannot be resold after opening the packaging. The packaging should therefore always be delivered sealed. Consider the following article groups:

• Toothpaste;
• Care products;
• Erotics;
• Cosmetics.

Articles with limited shelf life:
We only accept articles with a best-before date (BBD) if the minimum best-before date is 6 months from the delivery date.

Articles containing hazardous substances:

Articles containing hazardous substances may be stored in the LSCZ only if the conditions below are met:

• Articles may be transported by DHL (Hazardous substances);
• Highly flammable liquids are supplied with outer packaging.

Articles containing hazardous substances should be collected within 24 hours in case of refusal.

The delivery of small goods must comply with the following conditions:

• Delivery must be in boxes, on a pallet or in a roll cage (roll cages and transport containers only by agreement);
• Small goods should be visibly separated from other categories of items, even if the shipment consists of individual boxes;
• SKU mix boxes are allowed, provided snakewise filled and bundled or separated by SKU. Use larger polybags, rubber bands or separation sheets for this purpose;
• Pallets or roll cages should be constructed snakewise;
• Items smaller than 3.5 x 9 centimetres must be packed in a polybag so that the pick sticker fits on the item;
• Items should be delivered without a clothes hanger in the packaging (excluding items destined for hanging storage).

The delivery of Big goods must comply with the following conditions:

• All goods shall be delivered on EPAL- or CHEP-pallets.
• Delivery on pallet boxes is permitted only after approval by WRG;
• The construction of a load carrier is preferably SKU clean. If this is not possible, the SKU mix is constructed snake wise;
• Each item is packed in a closed box suitable both for shipment to the customer and return by the customer;
• Big goods are separated from Small goods on delivery as much as possible.

The delivery of XXL goods must comply with the following conditions:

• All goods shall be delivered on EPAL, CHEP, block or size pallet;
• Delivery without pallet is permitted only after approval by WRG;
• Truck loading and stacking on load carriers should be done in compliance with the pictograms present;
• Items should not exceed the footprint of the pallet;
• Maximum 1 SKU per pallet;
• XXL goods on a load carrier will not be combined with other categories of articles.

Delivery takes place bundled by size in foil packaging on a clothes rack

• By agreement, it is permitted to deliver hangers in boxes;
• Permitted hangers F44, NF44 or NA43 of new quality with a fixed hook.

The delivery of hanging garments should meet all the criteria below:

1. The hanging article falls into one of the following categories:
   a. Jacket
   b. Ski suit, ski jacket or ski trousers
   c. Dress
   d. Suit or costume (jacket + trousers)
   e. Jacket, blazer, biker jacket or jacket
   f. Trousers or skirts
2. The hanging article should have a selling price higher than €165.00;
3. The hanging article is made of one of the following fabrics:
   a. More than 30% wool (excluding dresses → wrap in polybag)
   b. Linen
   c. Silk
   d. Leather
   e. Suede

WRG aims for the most sustainable logistics process possible, to avoid unnecessary transports we ask you to:

• Merge shipments from multiple purchase orders into one delivery;
• If volumes allow, send one delivery per week.

On wehkamplogistics.nl you can find the booking form.
The form distinguishes between 6 types of bookings.

• Regular: Use this option when all goods are stock suitable and no special delivery arrangements have been made.
• Alliance: Use this option when using the alliance model.
• (I)EDI: Use this option if your shipment information is sent via (i)EDI.
• VAS: Use this option when the goods need extra handling to be made E-commerce ready or for test shipments.
• Re-registration:Use this option if the previous delivery appointment has not been met or if delivery has been refused at the door.
• Creative hub: Use this option to register samples on behalf of the photo studio.

There are several delivery locations within WRG, each with its own GLN number. See below the different GLN numbers for the different delivery locations.

Usage: DP (Delivery Party) – GLN: 8714252002362 – Warehouse: Logistic Service Centre Zwolle – Address: Pommerenstraat 4 8028 NA Zwolle – Known as: Site ZWO

Usage: DP (Delivery Party) – GLN: 8719542002312 – Warehouse: Logistic Service Centre Zwolle – Address: Pommerenstraat 4 8028 NA Zwolle – Known as: Site ZW2

Usage: DP (Delivery Party) – GLN: 8719542100070 – Warehouse: Logistic Service Centre Zwolle – Address: Pommerenstraat 2 8028 NA Zwolle – Known as: Site LSCZ3

Usage: DP (Delivery Party) – GLN: 8719542100018 – Warehouse: Timing – Address: Pommerenstraat 4 8028 NA Zwolle – Known as: Site ZWO/VAS

If it is not possible to deliver at the agreed time, WRG should be contacted first. Availability of dock and unloading equipment is only guaranteed during the delivery block.

WRG is not liable for any waiting costs incurred.

Contact your merchandise planner in the following cases:

• The physical shipment contains more boxes or pallets than have been notified.

Contact Arrivals office in the following cases:

•  The shipment does not appear on the scheduled date;
• The shipment arrives an hour before or after the scheduled delivery block.

A shipment should always be pre-notified via the portal on wehkamplogistiek.nl.
Each shipment must have a valid ASN. The following three methods to pre-notify a shipment are correct:

1. DESADV via an Electronic Data Interchange connection between WRG and the Supplier;
2. A DESADV created via the IEDI portal (after digital onboarding); or
3. Upload one CSV file in WRG format via the portal on the wehkamplogististiek.nl (see appendix 1 for explanation)

Without a correct ASN, the supplier’s shipment will be refused.

Preferably, an ASN is provided with LPNs in the digital packing note. As far as possible, the supplier should ensure that LPN stickers are scannable from the outside of the pallet. The following information is mandatory here:

• Quantities;
• Article barcodes;
• Load carrier labels (LPN); and
• Purchase order.

The alternative is an ASN at article level. The following information is mandatory here:

• Quantity;
• Article barcodes;
• Purchase order.

1. Drive through to the barrier on the LSCZ premises;
2. Driver reports with ASN at the counter of the arrivals office;
3. Driver hands over ASN and CMR at the counter;
4. Driver is assigned a dock number and assists in unloading operations;
5. Damaged cargo is rejected and signed off on the CMR;
6. EPAL pallets are only exchanged at the door, this is reported on the CMR;
7. The consignment note is signed for receipt of the smallest unit indicated on the consignment note (pieces/collo/pallet);
8. After signing off, we keep our part of the CMR for a period of 7 years;
9. Digital CMR should be sent to  [email protected].

The LSCZ always carries out a 100% check of the goods delivered.
WRG aims to communicate defects and deficiencies to the supplier within five working days of inbound.

Upon receipt of goods, WRG is entitled to carry out a random check. The driver is expected to wait for the sample to be completed.

A sample applies to the entire shipment. During the random check, it is checked whether the shipment matches the pre-notification. During sampling, boxes are opened to check numbers.

We perform the following operations at standard rates:

• Sorting: If snakewise delivery is not possible;
• Sorting: If quality control issues are identified;
• Folding and packaging: If packaging is not commerce ready;
• Masking or removal prices: If incorrect price is stated on article;
• Removing clothes hangers: If small goods articles contain hangers;
• Removing alarmtags: Removal of hard tags from clothing;
• Multipacks to singles: Break-up of articles delivered as a set;
• Singles to Multipacks: When an article is sold as a set or promo pack;
• Fragile articles: When the original packaging is not sufficiently protected; and
• Counting: If the shipment does not meet administrative requirements.