Frequently Asked Questions

WRG offers three types of digital notifications: EDI, WDP and CSV. For all submissions, you should use our booking portal.

• EDI/WDP: Enter only the EDI/WDP reference number.
• Other shipments: Fill in the CSV file completely and attach it in the booking portal.

E-commerce ready means that upon arrival at our warehouse, the item is ready to be shipped to the customer immediately. All items offered must be delivered in suitable packaging and bear the appropriate labels and barcodes. For more information, please see our operational annex.

Failure means that goods cannot be placed directly into stock due to a physical or administrative deficiency or discrepancy. This can be prevented by delivering goods according to our guidelines. About half of all failures occur because the packaging of an item is not e-commerce ready.

If you cannot deliver your items e-commerce-ready or a digital submission is not possible, the shipment will be processed by our Value Added Service (VAS) department. There are costs associated with this. Click here for our VAS tariffs.

It is possible to ship a PO in multiple deliveries. However, please ensure that you state the correct numbers of the actual goods sent in the digital submission. Should you encounter delivery problems, contact your WRG contact person to adjust the PO. This facilitates quick processing of invoices and goods.

If, upon receipt of a shipment, it is found that the shipment contains items that could not be brought directly into stock, we will charge for any Value Added Service operations incurred. Click here for our VAS tariffs.